Support workers for care and
supported living services.
Emergency, planned and ongoing staffing for Welsh local authorities and care providers. Every booking is matched against the service requirements and current worker records.
How workers are checked before deployment
Recruitment and deployment records are managed through the same workforce operation used by TIFA Life. Suitability is checked against the role and service information supplied by the client.
Safer recruitment
Enhanced DBS, verified references, right-to-work, and occupational health clearance before any deployment.
Role matching
Experience, training and availability are checked against the placement brief before a worker is offered.
Digital oversight
Worker records, training dates, shift allocations and attendance are held digitally for operational review.
Employed workforce
Staff are employees, not self-employed contractors, ensuring ongoing supervision, accountability, and continuity.
What clients receive for each booking
- ✓ A named contact for urgent and planned staffing requests
- ✓ Worker matching against the shift, service and risk information supplied
- ✓ Relevant compliance records supplied digitally as agreed
- ✓ Attendance and deployment records held in the workforce system
- ✓ A clear route for feedback, incidents and safeguarding escalation
Deployment remains subject to a suitable, cleared worker being available and the service providing enough information for safe matching.
Emergency, planned and ongoing staffing
Three principles underpin everything we do, from how we recruit staff to how we deploy and monitor them.
Speed
Urgent requests are assessed as soon as they are received. Deployment depends on worker availability and safe matching.
Stability
Consistent workers are assigned where possible, with service information and shift expectations provided before deployment.
Safeguarding
Enhanced DBS, identity, right-to-work, references and role-relevant training are checked before clearance for deployment.
How we prepare staff before deployment
- 01
Recruited and vetted
Enhanced DBS, references, right-to-work, qualifications.
- 02
Trained and inducted
Safeguarding, medication, first aid, manual handling.
- 03
Matched to the service
Experience and training checked against the booking brief.
- 04
Briefed and deployed
Service information, risks and reporting routes confirmed before the shift.
Staffing for local authorities and care providers
We take urgent, planned and block-booking requests across Wales.
For local authorities
Emergency and planned staffing for commissioned care and supported-living services, subject to worker availability and safe matching.
- ✓ Urgent and planned requests
- ✓ Digital worker records
- ✓ Named operational contact
For care and supported-living providers
Staffing for care and supported-living services, from urgent sickness cover to block-booked shifts, with relevant worker records supplied as agreed.
- ✓ Relevant worker records
- ✓ Role-relevant training checks
- ✓ Flexible shift and block booking
How staffing is recorded
Our workforce platform records who is allocated, their current worker documents and the shifts they have accepted.
Compliance and attendance information can be supplied to clients in the agreed format. Access to records is controlled by role and service relationship.
Explore the platformShift allocation
See who has been offered and assigned to each shift.
Automated compliance tracking
DBS expiry, training renewals, and document status monitored automatically.
Attendance records
Digital check-in and check-out records where enabled for the service.
Client documentation
Relevant records supplied for commissioning and audit requests.
Serving South Wales and beyond
Supplying across South Wales, deployable across all 22 Welsh Local Authorities.
- Swansea
- Cardiff
- Newport
- Neath Port Talbot
- Bridgend
- Rhondda Cynon Taf
- Carmarthenshire
- Pembrokeshire
- Blaenau Gwent
- Caerphilly
- Ceredigion
- Merthyr Tydfil
- Monmouthshire
Current support worker opportunities
Pay from £13.45 an hour, the real Living Wage as a floor not a target, with enhanced rates for complex work.
You are employed by us, not self-employed: holiday pay, pension, supervision and training included. Set your availability and pick up shifts through our app.
Apply now- ✓ Enhanced DBS funded
- ✓ Ongoing paid training
- ✓ Flexible shift patterns
- ✓ Genuine career progression
- ✓ Supportive team culture
Ready to discuss your staffing needs?
Our team is available to scope requirements and mobilise compliant staff across South Wales.